It's important to us that you enjoy your stay at our B&B, so please read this before confirming your booking – we are asked lots of questions about facilities at Ben Tianavaig - here are the answers to the most frequently asked questions.
Is Ben Tianavaig a Bed & Breakfast (B&B) or a hotel?
Although certain travel sites will describe a B&B as a hotel, B&Bs in the UK are quite different. The key difference is that you are staying in our home and the experience is more informal and sociable than staying in a larger guesthouse or a hotel. This is what attracts many people to come and stay in a B&B – you stay with local people who know the area and can help you make the most of your visit. Our home is not a modern, purpose-built B&B and so has quirks and idiosyncrasies that we think gives it character.
We run our B&B, do most of the work ourselves and live in our home.
We don’t wear outdoors shoes in our home and ask you to respect this during your stay. If you’re more comfortable wearing shoes in the house then our B&B will not offer you the comfort you want.
What are your check in and out times?
Our check-in is between 16.00 and 18.00 GMT (unless by prior arrangement). We are unlikely to offer late check-in after 19.30 unless you are travelling by public tranport or have an emergency en-route. Please be aware of this when you book the Mallaig ferry, the latest ferry to get you here within check-in is the 16.00 sailing.
We sometimes have evening commitments which may mean we can’t offer late check-in.
Check-out is by 10.00 a.m on the day of departure.
Have you private car parking at Ben Tianavaig?
We have private off-road parking opposite the house for up to 3 cars – we do need to help you park when you’re checking in to ensure your car is safely parked.
We can fit 3 normal ‘4x4’ size vehicles on the parking area.There is on-street parking nearby and a number of car parks a few minutes’ walk away.
Parking is at your own risk and we can accept no liability for damage to cars using our parking.
What are your dining arrangements?
Our B&B has 6 guests staying at any one time in the house. We have a large table for 6 people and a smaller table for 2. We introduce you and we encourage people to talk to one another - most guests value this as part of the experience of staying with us, friendships have been forged during breakfast that continue long after guests have gone home.
If you prefer privacy and quiet time at breakfast then somewhere that offers you a wider range of dining facilities will better meet your needs.
How often do you change linen & towels?
We don’t automatically change linen and towels on a 3-night stay. Whilst this is a benefit to us in cutting down laundry, it is not the primary reason we ask you to re-use the same linen and towels. We are concerned about our environment and want to do our bit, we hope you do too. For longer stays over 3 nights we will check your requirements.
Do you have laundry facilities?
There is a laundrette at the Portree Independent Hostel, a few minutes walk from us. We don't offer laundry facilities at our B&B.
Do you have Wi-Fi?
Yes, we have Wi-Fi and it’s free. However, our Highlands and Islands region has the slowest broadband in the UK and occasionally there are problems with the local telephone exchange that affects broadband speed and availability. This is part of island life. If you have a mobile package that includes 4G you will get reasonable Wi-Fi coverage on the island.
Do you have a guest lounge/access to cooking facilities?
We don’t have a guest lounge - all bedrooms have TV/DVD players, coffee making facilities and chairs. There is no guest access to kitchen/cooking facilities.
Do you have a family room?
No,all our rooms are doubles with king-size beds (UK size) for a maximum of 2 people – Staffin, our largest room, can be set up as a twin room with a king-size bed and a comfortable double sofa bed, again for 2 people. There is a £10 supplement per booking for twin set-up.
The maximum capacity in the house is 6 people.
Do you have any pets/have dogs to stay?
We have a friendly spaniel, Dolly, her living space includes the dining room during the day. She is not allowed in the dining room at breakfast time as we know that sometimes guests have allergies and not everyone likes dogs.
If this is the case for you, let us know (we will check with you when you stay) and we will make sure she is kept out of the way during your visit. Although she has never been in a guest bedroom, if you have severe allergies to dogs then you will probably be better staying somewhere that is pet-free.
Sorry, we no longer have other dogs to stay.
Do you accept online bookings?
We don't offer online booking - we may be a bit old-fashioned in this respect but we actually like to have contact with our guests, it makes for a more personal experience.
What's your deposit policy?
A deposit of one night's tariff per room booked is required to confirm all bookings. Deposits are payable within 7 days of reserving a room - if a deposit is not received to confirm the booking, the room is made available again for other bookings. We're sorry we can't hold rooms open indefinitely.
Do you accept credit/debit cards?
No, we don’t have credit/debit card facilities. We use Paypal to collect deposits from our overseas guests and we can also accept IBAN transfers (please check with your bank as IBAN fees can be higher than using PayPal), Xoom or Transferwise for deposit (and balance) payments from overseas guests – there are fees attached to some of these forms of payment that are payable in addition to the deposit or balance.
We accept payment by cheque or online bank transfer from our UK guests.
Normally your remaining balance is paid by cash when you stay.
What’s your cancellation policy?
Please inform us in writing as soon as you know you need to cancel your booking so we can try to re-sell the room(s).
Deposits are non-refundable if we fail to re-sell the room – we do everything we can to fill cancellations, and between mid-April to mid-October we rarely have problems selling rooms. We do recommend that you have travel insurance in the event of cancellation at short notice. Please note, if we are unable to re-sell rooms cancelled at short notice (14 days or less) we will charge for the cost of your stay.
If we resell the room, we will refund your deposit minus any fees we are charged.
We operate a "minimum stay of 2+ nights" policy - we do not offer one night stays. If you confirm a booking for 2 nights and ask to reduce this to a 1 night stay we will charge you the full price of the 2 night stay. If you prefer not to pay for 2 nights, you are welcome to cancel your booking as per our cancellation policy above.
If you book for 3 nights, we will do our best to re-sell the booking for the 3 nights. If we are unable to secure a booking for all 3 nights 5 days prior to the booking we will make every effort to re-sell it as a 2 night stay to fill the dates - as per our cancellation policy above the 1 night room deposit is non-refundable.